SYSTEM STATUS

To review a list of files and options which are becoming unsupported and deprecated click here

NGR system is currently experiencing unexpected issues

NGR System is fully operational

myNGR Upgrade


Known - The system upgrade to myNGR as per previous communications has completed.
Unfortunately we are experiencing issues for some Growers when connecting to the myNGR syste. This is being worked on as a matter of urgency

Potential Issue - API Calls

If you are experiencing issues or errors associated with API calls, please confirm that you are identifying the file format that you require as the response utilising the fileFormat option. If you need assistance with this please contact the support team via 1800 556 630 or support@ngr.com.au

myNGR
Online
Online
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Service Centre
Online

If you are experiencing an issue or errors associated with the myNGR system that is not listed above, please contact us by
emailing support@ngr.com.au

or calling us on 1800 556 630 within business hours.

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Our Web Service Guide is updated regularly to ensure it reflects the latest information, processes, and best practices. To get the most accurate guidance and avoid working from outdated information, we recommend keeping the latest version on hand. 

If you would like an updated copy of the Web Service Guide, please email us at support@ngr.com.au

Scheduled Maintenance

18th of February 2026 9:00am-2:00pm AEST 

Release Version: 8.30.0

System Maintenance: These items will be available in the myNGR Sandpit Environment as of the 11th of February 2026.

Summary of Changes: Refer eNEWS issued

Past Maintenance & Outages

4th February 2026

Release to version: 8.29.0

System Maintenance: These items will be available in the myNGR Sandpit Environment as of the 28th of January 2026

Summary of Changes: Refer eNEWS issued

21st January 2026

Release to version: 8.28.0

System Maintenance: These items will be available in the myNGR Sandpit Environment as of the 14th of January 2026

Summary of Changes: Inclusion of watermarks on outbound PDF’s, clearer identifiers for Restricted Payees, removal of deprecated download files, period name included in ISCC V2

26th November 2025

Release to version: 8.27.0

System Maintenance: These items will be available in the myNGR Sandpit Environment as of the 19th of November 2025.

Summary of Changes: A number of bug fixes for Growers and Internal Staff, new HD Form, A-Z sort of some combo boxes, PDF output adjustments and inclusion of updated business rules for Payee creation.

6th November 2025

Release to version: 8.26.2

System Maintenance: These items were available in the myNGR Sandpit Environment as of the 7th of November 2025.

6th November 2025

Release to version: Infrastructure Changes

System Maintenance: These changes were applied to the myNGR Sandpit Environment as of June 2025.

16th October 2025

Release to version: 8.25.0

System Maintenance: These items were available in the myNGR Sandpit Environment as of the 8th of October 2025.

1st October 2025

Release to version: 8.24.0

System Maintenance: These items were available in the myNGR Sandpit Environment as of the 24th of September 2025.

24th September 2025

Release to version: 8.23.0

System Maintenance: These items were available in the myNGR Sandpit Environment as of the 11th of September 2025.

3rd September 2025

Release to version: 8.22.0

System Maintenance: These items were available in the myNGR Sandpit Environment as of the 27th of August 2025.

20th August 2025

Release to version: 8.21.0

System Maintenance: These items were available in the myNGR Sandpit Environment as of the 14th of August 2025.