SYSTEM STATUS
To review a list of files and options which are becoming unsupported and deprecated click here
If you are experiencing an issue or errors associated with the myNGR system that is not listed above, please contact us by
emailing support@ngr.com.au
or calling us on 1800 556 630 within business hours.
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Our Web Service Guide is updated regularly to ensure it reflects the latest information, processes, and best practices. To get the most accurate guidance and avoid working from outdated information, we recommend keeping the latest version on hand.
If you would like an updated copy of the Web Service Guide, please email us at support@ngr.com.au
Scheduled Maintenance
29th of April 2026 9:00am-2:00pm AEST
Summary of Changes: Refer eNEWS issued
System Maintenance: These items will be available in the myNGR Sandpit Environment as of the 22nd of April 2026.
Past Maintenance & Outages
15th of April 2026
System Maintenance: These items were available in the myNGR Sandpit Environment as of the 8th of April 2026. The Cyber uplift updates have been in Sandpit since 17th of March 2026
Summary of Changes: Refer eNEWS issued
7th of April 2026
Summary of Changes: Implemented anonymisation feature. Refer eNEWS for additional information
1st of April 2026
System Maintenance: These items were available in the myNGR Sandpit Environment as of the 25th of March 2026.
Summary of Changes: Refer eNEWS issued
23rd March 2026
Summary of Changes: Applied DNS Change. Refer eNEWS issued
4th March 2026
System Maintenance: These items will be available in the myNGR Sandpit Environment as of the 25th of February 2026.
Summary of Changes: Refer eNEWS issued
18th February 2026
System Maintenance: These items will be available in the myNGR Sandpit Environment as of the 11th of February 2026
Summary of Changes: Refer eNEWS issued with the addition of a fix relating to sporadic reports of all_grns file not working as intended due to certain records and applying fix to ensure bulk upload functionality works as intended.
4th February 2026
System Maintenance: These items will be available in the myNGR Sandpit Environment as of the 28th of January 2026
Summary of Changes: Refer eNEWS issued
21st January 2026
System Maintenance: These items will be available in the myNGR Sandpit Environment as of the 14th of January 2026
Summary of Changes: Inclusion of watermarks on outbound PDF’s, clearer identifiers for Restricted Payees, removal of deprecated download files, period name included in ISCC V2
26th November 2025
System Maintenance: These items will be available in the myNGR Sandpit Environment as of the 19th of November 2025.
Summary of Changes: A number of bug fixes for Growers and Internal Staff, new HD Form, A-Z sort of some combo boxes, PDF output adjustments and inclusion of updated business rules for Payee creation.
6th November 2025
System Maintenance: These items were available in the myNGR Sandpit Environment as of the 7th of November 2025.
6th November 2025
System Maintenance: These changes were applied to the myNGR Sandpit Environment as of June 2025.
16th October 2025
System Maintenance: These items were available in the myNGR Sandpit Environment as of the 8th of October 2025.
1st October 2025
System Maintenance: These items were available in the myNGR Sandpit Environment as of the 24th of September 2025.