Grower Frequently Asked Questions

User Details

No, you are unable to change your Username.

At anytime you can visit the NGR login page and click ‘Forgot your Login Name’, enter your email address and the system will email you the Login Name you created when you originally set up your myNGR online profile.

Watch this video if you need more help.

At anytime you can visit the NGR login page and click ‘Forgot your Password‘, enter your Login Name and be sent a password reset link to enter here.

Watch this video if you need more help.

Two-Factor Authentication, also known as 2FA, is an extra layer of security. Using a username and password (“something you know”) together with a code sent to your email account or mobile phone (“something you have”), makes it harder for potential intruders to gain access and change your personal or business details.

NGR considers your Date of Birth to be an unchanging personal trait. If it is incorrect please call us and we will go through the appropriate steps to update it.

Your residential address provides an extra check to make sure we’ve got the right person.

Your postal address is used by NGR to send out your delivery cards; or by Data Subscribers, if you have chosen mail as your preferred Data Subscriber contact method, to send your RCTIs, contracts etc.

Payee Details

Changing your ABN suggests that the Entity through which you trade has actually changed. This impacts on any existing contracts that might be in place, as well as the information the Data Subscribers have recorded against your record in their system.

If your ABN or GST Status has changed, you are required to set up a new Business Entity (Payee) with a new NGR Card number.

Do not share your password with anyone. Sharing of passwords, however well-intended, is a massive security risk.

If you wish to have someone else help in managing your Business and Card Details, this can be done by inviting them as a new user on the account.

If you already have their myNGR Username you can do this in the ‘Users’ section in myNGR Online or alternatively, give us a call.

If you are not sure of their myNGR Username please request this from them.

Once invited, they will automatically receive a request to accept this invitation.

Yes. Your Entity Name is the legal name that is registered with your ABN. It is the name that appears on all official documents or legal papers, including your RCTIs.

A business name is a name under which you conduct a business. You must register a business name in Australia, unless you trade under your own name or fall within an exemption.

Trading Names are being phased out by the Australian Business Register and are being replaced by business names.

Your ABN or GST Status held by NGR is not in alignment with the Australian Business Register.

Due to security of the account, if you are not currently associated with the account, you are unable to update an existing user’s name.

To be added to the Account, an existing user will need to add you to the account.

If this is not an option, please contact our Service Centre on 1800 556 630 and our staff will discuss other options with you.

Your Payee ID is an 8-digit number that is shown in brackets next to your Trading Name, either on an NGR form; through my NGR Online; or via my NGR Mobile.

The Primary User is the main contact provided to Data Subscribers, and is the first person contacted by NGR for information about your account.

If your business entity has an ABN associated with it, including it against your NGR record will ensure that when you sell your commodity the buyer will know to not deduct PAYG tax on any payments.

If you do not have an ABN you will be required to complete a Statement by Supplier Form, available from the ATO.

Your Card Information

When you are an Online User you are able to view and share a digital version of your Card via text or email.

If you are not an Online User you will need to contact NGR on 1800 556 630. If you are online, just click on your card and press order.

Due to COVID movement restrictions affecting Victoria where our Delivery Cards are manufactured and distributed and delays with Australia Post we being advised some Growers will see a 6 to 10 week delay in the delivery of ordered Delivery Cards.

Please note by logging into myNGR, clicking on your Card and selecting ‘shareable Card Link’ you can immediately send and utilise a digital version of your Card.

Changing the % split of your sharefarming Card, would impact on any existing contracts that might be in place, as well as the information any Data Subscribers you have business dealing with, have stored against your record in their system.

If your % Split has changed, you must set up a new NGR Card. This can be done either through myNGR Online, or by calling the NGR Team.

The Location helps Data Subscribers to:

  • arrange transport of your commodity if you have it stored on farm

  • provide tailored services in your area and ensures

  • supports eDOC declarations and compliance

Data Subscribers

A Data Subscriber is an organisation you have provided your NGR number to, enabling them to see your NGR Details, to make payment or contact you.  This can include marketers, traders, bulk handlers, brokers etc.

This is how you would like a Data Subscriber to send you information. Information you might receive could include RCTIs, contracts, pricing updates, etc. To ensure that you receive this information quickly, make Email your chosen method of Communication.

NGR will only send you marketing material related to a new feature or service that we have added or are able to offer to you as a grower. We do not sell your details to third parties for the purpose of marketing or advertising. On rare occasions NGR may assist Government or Industry bodies to contact you, but only if the service benefits you.

eDOCS

The eDOCS system houses the,

  • Sustainability Self Declaration (SD)
    for Barley, Canola, Chickpeas, Faba Beans, Lentils, Mung Beans, Oats, Sorghum, Soya Beans, Triticale & Wheat
  • Commodity Vendor Declaration (CVD)
  • Harvest Declaration (HD)

NGR suggest completing the Sustainability Declaration Form on a tablet, laptop or desktop computer.  If you need to complete this form on a phone please turn your phone sideways (landscape) and all the information should display.