Grower Frequently Asked Questions

User Details

No, you are unable to change your Username.

At anytime you can visit the NGR login page and click ‘Forgot username or password’, enter your email address, First name and Date of Birth, and the system will email you with login details.

Watch this video if you need more help.

At anytime you can visit the NGR login page and click ‘Forgot username or password’, enter your email address, First name and Date of Birth, and the system will email you with login details.

Watch this video if you need more help.

You will need to contact us on 1800 556 630 to arrange this.

Yes, we recommend using the most recent version of Google Chrome.

To simplify the collection of your Identification Documents and to ensure the security of your personal information, NGR has integrated the Australian Government’s Document Verification Services (DVS). During your onboarding to the enhanced myNGR site, you will be taken through this process. Please make sure that you have an official form of identification, such as a Drivers Licence, Medicare Card, Passport etc. with you during set-up.

Important: Your first and last name, as well as date of birth in the system, must match the ID documentation to be verified. If you are an existing users and your details in the system don’t match your official identification documents, please contact us via admin@ngr.com.au or 1800 556 630.

Two-Factor Authentication, also known as 2FA, is an extra layer of security. Using a username and password (“something you know”) together with a code sent to your email account or mobile phone (“something you have”), makes it harder for potential intruders to gain access and change your personal or business details.

NGR considers your Date of Birth to be an unchanging personal trait. If it is incorrect please call us and we will go through the appropriate steps to update it.

Your residential address provides an extra check to make sure we’ve got the right person.

Your postal address is used by NGR to send out your delivery cards; or by Data Subscribers, if you have chosen mail as your preferred Data Subscriber contact method, to send your RCTIs, contracts etc.

Payee Details

Changing your ABN suggests that the Entity through which you trade has actually changed. This impacts on any existing contracts that might be in place, as well as the information the Data Subscribers have recorded against your record in their system.

If your ABN or GST Status has changed, you are required to set up a new Business Entity (Payee) with a new NGR Card number.

Do not share your password with anyone. Sharing of passwords, however well-intended, is a massive security risk.

If you wish to have someone else help in managing your Business and Card Details, this can be done by inviting them as a new user on the account.

If you already have their myNGR Username you can do this in the ‘Users’ section in myNGR Online or alternatively, give us a call.

If you are not sure of their myNGR Username please request this from them.

Once invited, they will automatically receive a request to accept this invitation.

Yes. Your Entity Name is the legal name that is registered with your ABN. It is the name that appears on all official documents or legal papers, including your RCTIs.

 

A Business Name is a name under which you conduct a business. You must register a business name in Australia unless you trade under your own name or fall within an exemption.

 

Trading Names are being phased out by the Australian Business Register and are being replaced by registered Business Names. Since 2012 the Australian Business Register (ABR) stopped collecting or updating trading names. Trading names that were collected prior to 28 May 2012 will continue to be displayed on ABN Lookup until 31 October 2023 but can no longer be updated.

 

If you registered your business prior to 28 May 2012, you may need to take steps to register your business name with the Australian Securities and Investments Commission. If you require advice on registering your Business Name please contact the ABR or your Accountant.

Your ABN or GST Status held by NGR is not in alignment with the Australian Business Register.

Due to security of the account, if you are not currently associated with the account, you are unable to update an existing user’s name.

To be added to the Account, an existing user will need to add you to the account.

If this is not an option, please contact our Service Centre on 1800 556 630 and our staff will discuss other options with you.

Feedback we have received from our users, is that they may not wish to be notified for all changes to their account. To provide this control, we let our users select a communication preference. The communication preferences are:

  • All Communication
    You will receive all communication associated with the Payee, including notification of changes to the account.
  • Change Requests Only
    You will only receive Change Requests where Authorisation or Approval for the change is required.
  • No Communications
    You do not wish to receive Change Notifications or Requests for Approval for this Payee.

Note: The Primary User of the Payee will always receive All Communications.

Roles are to help us understand your relationship with the account to assist you. Please select from the drop down list, the role that best fines what you do on behalf of the account.

Note: The Primary User of the Payee will always have the role of Grower.

Your Payee ID is an 8-digit number that is shown in your Payee List under the heading Payee ID, prefaced with PY.

The Primary User is the main contact provided to Data Subscribers, and is the first person contacted by NGR for information about your account.

The Primary Payee is determined by the first payee selected during the set up of the card. The Primary Payee is unable to be changed once the Payee is Active.

If your business entity has an ABN associated with it, including it against your NGR record will ensure that when you sell your commodity the buyer will know to not deduct PAYG tax on any payments.

If you do not have an ABN you will be required to complete a Statement by Supplier Form, available from the ATO.

Your Card Information

When you are an Online User you are able to view and share a digital version of your Card via text or email.

If you are not an Online User you will need to contact NGR on 1800 556 630. If you are online, just click on your card and press “Order Physical Card”.

 

You can order these in sets of 3 cards at a cost of $45.00 + GST per set. Once ordered, you’ll receive an email containing payment details after your request has been submitted.

 

Cards will not be ordered until this is confirmed as paid.

Typically it can take up to 6 weeks to receive delivery of ordered Delivery Cards.

 

Alternatively, by logging into myNGR you can immediately send and utilise a digital version of your Card.

For an existing registered card, select “View Digital Card” and then “Shareable Card Link”.

If the card has just been registered, an option will appear to either “text or email a copy of the Digital card”.

Changing the % split of your sharefarming Card, would impact on any existing contracts that might be in place, as well as the information any Data Subscribers you have business dealing with, have stored against your record in their system.

If your % Split has changed, you must set up a new NGR Card. This can be done either through myNGR Online, or by calling the NGR Team.

To assist growers in differentiating the statuses of their cards in the myNGR system, we have introduced Red & Grey colours.

  • Registered Cards appear as Red.
  • Pending and Authorising Cards appear as Grey.

The Location helps Data Subscribers to:

  • arrange transport of your commodity if you have it stored on farm
  • provide tailored services in your area
  • supports eDOC declarations and compliance

There are no limit on the number of NGR cards you can create. If you have multiple CBH numbers, we suggest that you create a different NGR card for each of your CBH numbers. Then when you deliver or sell, use the NGR card associated with the correct CBH number.

Data Subscribers

A Data Subscriber is an organisation you have provided your NGR number to, enabling them to see your NGR Details, to make payment or contact you.  This can include marketers, traders, bulk handlers, brokers etc.

This is how you would like a Data Subscriber to send you information. Information you might receive could include RCTIs, contracts, pricing updates, etc. To ensure that you receive this information quickly, make Email your chosen method of Communication.

NGR will only send you marketing material related to a new feature or service that we have added or are able to offer to you as a grower. We do not sell your details to third parties for the purpose of marketing or advertising. On rare occasions NGR may assist Government or Industry bodies to contact you, but only if the service benefits you.

At NGR, we value an individual’s consent and control regarding the data held within their account. For the past 20 years, Growers have provided consent via providing their NGR Card Number to their chosen NGR Data Subscribers. Grower data is only shared with the Data Subscriber which the Grower has provided consent for and is not able to be purchased by other organisations for marketing purposes.

eDOCS

Completing an eDOC can be done in a few easy steps.

Watch this video to get started.

The feature is only available for the Harvest Declaration (HD) & Sustainability Self Declaration (SD) forms, and only when the period/season is open.

 

You are only able to add commodities / varieties onto an existing form, you are unable to remove any previously declared commodities / varieties.

 

Specific to Harvest Declarations, you can update your existing form and/or add additional varieties.

This feature is not available for Commodity Vendor Declarations (CVD) forms.

The feature is only available when completing a Harvest Declaration (HD) form. Once you have started a HD form (with the period and card selected), if you select ‘exit’ a modal will appear asking if you would like to save a draft or not. Select ‘Yes, save before exit’. A draft has now been saved.

If you would like to retrieve the draft, start a new form and select the same period and card, if a draft is available, an option will appear asking if you would like to load your draft, select ‘Yes’.

This feature is not available for Sustainability Self Declaration or Commodity Vendor Declarations (CVD) forms.

NGR suggest completing the Sustainability Declaration Form on a tablet, laptop or desktop computer.  If you need to complete this form on a phone please turn your phone sideways (landscape) and all the information should display.

The eDOCS system houses the,

  • Sustainability Self Declaration (SD)
    for Barley, Canola, Chickpeas, Faba Beans, Lentils, Mung Beans, Oats, Sorghum, Soya Beans, Triticale & Wheat
  • Commodity Vendor Declaration (CVD)
  • Harvest Declaration (HD)