SYSTEM STATUS
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Scheduled Maintenance
No Maintenance Scheduled for myNGR
30th November 2023 9:00am-2:00pm AEST
System Maintenance: Introduce additional security measures for excessive attempts for online users logging into the myNGR system including email communication to impacted users and internal staff. Introduce additional questions for online growers when deregistering a NGR card. Apply fix to ensure only primary users can make changes to the primary user on an active payee. These items were available in the myNGR system as of the 22nd of November.
Past Maintenance & Outages
15th November 2023
System Maintenance: Introduce improvements for the 2023 season Harvest Declaration forms which will be available as of the 1st of February 2024. Introduce an additional question within the Commodity Vendor Declaration form. Apply fix to growers associated with sharefarming cards to ensure they can only register a GRN once. Introduce These items were available in the myNGR system as of the 8th of November.
1st November 2023
System Maintenance: Apply fixes to allow online growers to edit their Sustainability Declaration form for this season, remove the Levy Preference section for contact organisations when viewing PDF’s where they are not associated with a Levy and ensure the CMO field appears on screen when buyers are viewing completed Commodity Vendor Declarations. Apply wording changes to existing Commodity Vendor Declaration decline reasons as well as add additional wording into the associated email sent to growers to provide clear instructions on next steps. These items were available in the myNGR system as of the 25th of October
18th October 2023
System Maintenance: Apply fixes to minor bugs within the myNGR system relating to the creation of a username for existing offline growers coming online & the email communications issued during this process. Apply fix to allow internal staff to assist growers with registering cards. These items were available in the myNGR system as of the 11th of October.
4th October 2023
System Maintenance: Introduce the ability for organisations who have access to NGR’s Commodity Vendor Declaration eDOC to review, approve and decline submitted forms. Apply fix to allow receivers of Commodity Vendor Declaration forms to view and download them. Improve the Two Factor Authentication modal relating to the ‘resend code’ functionality. Apply improvements for internal staff to assist users when phoning into the Service Centre for assistance. These items are now available in the myNGR Sandpit environment as of the 30th of September
1st October 2023
System Maintenance: NGR’s name servers were updated which caused intermittent outages.
24th September 2023
System Maintenance: SMS provider Go-Fax. It is anticipated the availability of services to be impacted for no more than 5 minutes, however the maintenance window may be up to 30 minutes across systems.
6th September 2023
System Maintenance: Introduce the ability for users to ‘trust device’ when utilising Two Factor Authentication code. Apply fix to ensure only primary users can make changes to the primary user on an active payee. Apply fix to allow the internal customer care team to assist offline growers to accept invitations to join a payee. These items are now available in myNGR Sandpit environment as of 30th of August.
25th August 2023
System Maintenance: SMS provider Go-Fax. It is anticipated the availability of services to be impacted for no more than 5 minutes, however the maintenance window may be up to 30 minutes across systems. During this window you may not receive SMS’s from the myNGR system.
10th August 2023
System Maintenance: Applied fix to allow impacted Authorised Users to log in to the myNGR system and a fix to allow the Customer Care team assist with online users through the Account Recovery process.
9th August 2023
System Maintenance: Apply fix to Commodity Vendor Declaration bugs relating to Trader Details populating within the download file and ensuring the NGR no populates on the PDF form. Ensure static information is stored on all new eDOC forms completed within the myNGR database. Apply fix to ‘bulk upload’ functionality which was resulting in files not being accepted. These items were available in myNGR Sandpit environment as of 4th of August.
26th July 2023
System Maintenance: Introducing Two Factor Authentication requirement for internal NGR users when logging in to the myNGR system. Apply fix to eDOCS where automatic subscription is enabled, the correct messaging is returned when attempting to subscribe/unsubscribe via API as well as returning correct messaging when completing a bulk subscribe / unsubscribe action. Apply fix to Commodity Vendor Declaration bugs relating to transferring forms and to Sustainability Declaration files to not display deregistered cards listed on where no form has been completed. These items were available in myNGR Sandpit environment as of 19th of July.
21st July 2023
System Maintenance: Updated pre-event save on fields associated with obscurification
12th July 2023
System Maintenance: Introducing Two Factor Authentication requirement Authorised Users upon log in to the myNGR system. Apply fix to Commodity Vendor Declaration bugs relating to date format, mandatory fields & updating the list of buyers & receivers available when completing forms. These items were available in myNGR Sandpit environment as of 5th of July.
28th June 2023
System Maintenance: Adjusting logic on Sustainability Declaration & Harvest Declaration download files to include; Previously completed forms associated with the current season, where the GRN is subscribed too, to be included in ‘today’s’ download file. Introducing Obsurification of Personal & Financial details for online growers utilising the myNGR system. These items were available in myNGR Sandpit environment as of 21st of June.
15th June 2023
14th June 2023
Release to version 6.24.0
System Maintenance: Introduction of Levy Preference Notification – applicable for owners of Levy’s within the myNGR system. The addition of a new levy for payment organisations in download files, on screen and via PDF. Fix applied to ensure notifications within the system load in a timely manner. These items were available in myNGR Sandpit environment as of 7th of June.
31st May 2023
Release to version 6.23.0
System Maintenance: Introduction of Two-Factor Authentication requirements when all online users are completing the account recovery process. General improvements to NGR’s external communications. These items were available in myNGR Sandpit environment as of 24th of May.
17th May 2023
Release to version 6.22.0
System Maintenance: General improvements to NGR’s external communications & the extension of 2FA requirements to all myNGR users groups . These items were available in myNGR Sandpit environment as of 10th of May.
3rd May 2023
Release to version 6.21.0
System Maintenance: Introduce a ‘loading image’ when submitting actions to notify users the system is processing the request. Improve display of phone numbers for all users. Introduce rule to ensure no spaces are allowed when entering First & Last name for growers and internal staff. These items were available in myNGR Sandpit environment as of 26th of April.
19th April 2023
Release to version 6.20.0
System Maintenance: Implement fixes associated as requested by Data Subscribers and Growers associated with the Farm Gate. Improve display of phone numbers for all users. These items are now available in the myNGR Sandpit environment as of 12th of April.