SYSTEM STATUS

NGR system is currently experiencing unexpected issues

NGR system is fully operational

Uploading to the Files library


Investigating - we're currently aware of an issue with uploading to the Files library in myNGR. Our Product team is investigating this with urgency.
Apologies for the inconvenience this is causing you. We will update as soon as we have any news.

myNGR Upgrade


Known - The system upgrade to myNGR as per previous communications has completed.
Unfortunately we are experiencing issues for some Growers when connecting to the myNGR syste. This is being worked on as a matter of urgency

myNGR
Online
V2 API
Online
Service Centre
Online
If you are experiencing an issue with the myNGR system that is not listed above, please contact us by emailing support@ngr.com.au
or calling us on 1800 556 630 within business hours.

Scheduled Maintenance

No longer proceeding – 8th of December 2024 7:00pm-9:00pm AEST 

System Maintenance: These items relate to the maintenance email sent on the 26th of November 2024.  The deployment has now been delayed until January 2025.  More details will follow as a date is set.

Past Maintenance & Outages

27th November 2024

Release to version: 8.6.0

System Maintenance: These items were available in the myNGR Sandpit Environment as of the 6th of November 2024.

13th November 2024

Release to version: 8.5.0

System Maintenance: These items were available in the myNGR Sandpit Environment as of the 6th of November 2024.

30th October 2024

Release to version: 8.4.0

System Maintenance: These items were available in the myNGR Sandpit Environment as of the 24th of October 2024.

2nd October 2024

Release to version: 8.2.0

System Maintenance:  These items were available in the myNGR Sandpit Environment as of the 25th of September 2024.

18th September 2024

Release to version: 8.1.0

System Maintenance:  These items were available in the myNGR Sandpit Environment as of the 17th of September 2024.

16th September 2024

Release to version: 8.00.2

System Maintenance:  These items were available in the myNGR Sandpit Environment as of the 20th of August 2024.

13th August 2024

System Maintenance:  These items were available in the myNGR Sandpit Environment as of the 18th of July 2024.

8th August 2024

Release to version: 6.47.0

Reason:  Due to bug identified in 6.48.0 version relating to the listing_date in the all_grns file, the decision has been made to rollback to recent version where the issue was not applicable. 

7th August 2024

Release to version: 6.48.0

System Maintenance:  These items were available in the myNGR Sandpit Environment as of the 31st of July 2024

24th July 2024

Release to version: 6.47.0

System Maintenance:  These items were available in the myNGR Sandpit Environment as of the 18th of July 2024.

10th July 2024

Release to version: 6.46.0

System Maintenance: These items were available in the myNGR Sandpit Environment as of the 3rd of July 2024.

1st July 2024

Release to version: 6.45.0

System Maintenance: These items were available in the myNGR Sandpit Environment as of the 20th of June.