SYSTEM STATUS

NGR system is currently experiencing unexpected issues

Fully operational - no known issues

Uploading to the Files library


Investigating - we're currently aware of an issue with uploading to the Files library in myNGR. Our Product team is investigating this with urgency.
Apologies for the inconvenience this is causing you. We will update as soon as we have any news.

myNGR Upgrade


Known - The system upgrade to myNGR as per previous communications has completed.
Unfortunately we are experiencing issues for some Growers when connecting to the myNGR syste. This is being worked on as a matter of urgency

myNGR
Experiencing Intermittent Issues
V2 API
Experiencing Intermittent Issues
Service Centre
Operational
If you are experiencing an issue with the myNGR system that is not listed above, please contact us by emailing support@ngr.com.au
or calling us on 1800 556 630 within business hours.

Scheduled Maintenance

No Maintenance Scheduled for myNGR

Scheduled Maintenance for myNGR

7th March – 30th September 2022.

NGR will be making a number of releases (most likely weekly) throughout this window to repair unexpected issues, Blocker and Critical items within the System.

No outage window will occur, all fixes will also be pushed to Sandpit & Production once they pass internal Beta Testing.

17th August 2022 10:30am AEST

Release to version 6.4.0

System Maintenance:  General high value minor improvements as requested by Growers & Data Subscribers to ensure a better onboarding, HD, download/PDF and API experience .

31st August 2022 10:30am AEST

Release to version 6.5.0

System Maintenance:  General high value minor improvements as requested by Growers & Data Subscribers to ensure a better onboarding, HD, download/PDF and API experience .

Past Maintenance & Outages

5th August 2022

Release to version 6.3.3.3

System Maintenance:  Deployed internal infrastructure updates 

4th August 2022

Release to version 6.3.2

System Maintenance:  Continued .NET5 to .NET6 json parsing issues impacting HD download files

4th August 2022

Release to version 6.3.1

System Maintenance:  .NET5 to .NET6 camelCase & uppercase issue impacting HD download files

3rd August 2022

Release to version 6.3.0

System Maintenance:  General high value minor improvements as requested by Growers & Data Subscribers.

30th July 2022 

System Maintenance: Full System Outage.  Update undertaken to move from .NET 5 to .NET6 (5.5.0 to 6.0.0) along with from version 6.0.0 to 6.2.0 to implement fixes for Harvest Declaration, general Grower and general Data Subscriber functionality.  As well as general high value minor improvements as requested by Growers.  System went live around 1:30pm AEST

20th July 2022

System Maintenance: Internal Infrastructure updated which required a change in DNS Settings

24 June 2022

System Maintenance: Upgrade undertaken from version 5.4.0 to 5.5.0 to implement minor Harvest Declaration, Grower and general Data Subscriber fixes

22 June 2022

System Maintenance: Upgrade undertaken from version 5.3.3 to 5.4.0 to implement minor Harvest Declaration, Grower and general Data Subscriber fixes

7 June 2022

System Maintenance: Upgrade undertaken from version 5.3.2 to 5.3.3 to implement minor Harvest Declaration, Grower and general Data Subscriber fixes

18 May 2022

System Maintenance: Upgrade undertaken from version 5.3.1.1 to 5.3.2.0 to implement minor Harvest Declaration and general Data Subscriber fixes

29 April 2022

System Maintenance: Upgrade undertaken from version 5.3.1.0 to 5.3.1.1 to implement minor fix for the single NGR Card API call

27 April 2022

System Maintenance: Upgrade undertaken from version 5.3.0.3 to 5.3.1.0 to implement minor Sustainability Declaration, Harvest Declaration and general Data Subscriber fixes

23 March 2022

System Maintenance: Upgrade undertaken from version 5.3.0.2 to 5.3.0.3 to implement minor Sustainability Declaration fixes

7 March 2022

System Maintenance: Upgrade undertaken from version 5.3.0.1 to 5.3.0.2 to implement minor Data Subscriber and Grower fixes

24-28 February 2022

System Maintenance: The myNGR system upgraded from version 3.2.0.7 to an entirely new Greenfield platform version 5.3.0.1

25 January 2022

System Maintenance: Upgrade undertaken from version 3.2.0.6 to 3.2.0.7 to ensure backend updates were applied.