Data Subscriber Frequently Asked Questions
Our Products
Yes are able to Bulk Subscribe & Unsubscribe using the Bulk Upload feature.
Yes, we offer a Subscription level that provides no Grower data but allows you to receive any relevant eDOCS. If you want to discuss further contact us via support@ngr.com.au.
Yes, each eDOC Declaration is separate so you can pick and choose which ones are relevant for you based on the availability set by NGR. If you want to discuss further contact us via support@ngr.com.au.
To subscribe to a Commodity Vendor Declaration eDOC, your Administrative User can enable access through Settings → eDOCS permissions and will be able to select the type of subscription access required.
If you want to discuss further contact us via support@ngr.com.au.
To subscribe to a Harvest Declaration eDOC you are required to be a part of the Royalty Managers Steering Committee.
Once setup, your Administrative User can enable access through Settings → eDOCS permissions and will be able to select the type of subscription access required.
If you want to discuss further contact us via support@ngr.com.au.
To subscribe to a SGA Self Declaration eDOC you are required to be a part of the Sustainable Grain Australia scheme.
Once setup, your Administrative User can enable access through Settings → eDOCS permissions and will be able to select the type of subscription access required.
If you want to discuss further contact us via support@ngr.com.au.
Ensure you are Listed and Subscribed to the Registered Card the eDOC has been created against, then select Go to eDOCS.
Watch this video if you need more help.
If you want to discuss further contact us via support@ngr.com.au.
You will have access to any eDOC that you have been subscribed to for up to 7 years.
Automatically subscribe means that when a Grower creates an eDOC you are eligible to receive on a Registered Card you are listed on, you will have access to the eDOC immediately.
Manually subscribe means that when a Grower creates an eDOC you are eligible to receive on a Registered Card you are listed on, you will need to manually subscribe to to the Card to have access to the eDOC.
Our Services
To become a levy holder on the NGR system please contact NGR via support@ngr.com.au to discuss options.
As many as you want. We require every person who logs into the system to have their own unique username and password and do not charge per user. The Administrative User can manage the Users on the account and issue invites, you are required to sight 100 points of ID for any user you add onto the account. If you want to discuss further contact us via support@ngr.com.au.
Watch this video if you need more help.
No. There is no minimum number of listings required to retain an active account within the myNGR System. You are only charged for what you use in the year.
We have four User levels of access: Identification, Subscription, Contact & Payment. Each level varies in how much data you can access. If you want to discuss further contact us via support@ngr.com.au.
You will receive an update as soon as the Grower makes a change to their account details which in turn ensures you have the most up-to-date details for that Grower.
The Data
To be able to receive Grower information, the Grower has to have provided you with their NGR Number representing their business.
Yes, NGR offer both ‘All Data’ and ‘Changes Since’ files. If you want to discuss further contact us via support@ngr.com.au.
A Grower has to provide you with their GRN, which gives you permission to access their details in our system.
When viewing the card, the user will be labelled ‘Primary User’.
Yes, NGR is more than willing to understand your data needs and how we can assist. We may not be able to complete every request but our Ways of Working ensures we try our hardest to deliver on one-time entry and maximum efficiency for our Growers and Data Subscribers. If you want to discuss further contact us via support@ngr.com.au.
You may be associated with multiple organisations, to ensure you are on the correct organisation, once you have logged in, at the top right hand corner (where organisation name is displayed), select the orgnaisation name and a drop down will appear with the other organisation/s you are associated with.
If this does not resolve your query, please contact us via support@ngr.com.au.
Trading Names are being phased out by the Australian Business Register and are being replaced by registered Business Names. Since 2012 the Australian Business Register (ABR) stopped collecting or updating Trading Names.
As such, as part of the transition to our myNGR system, we have aligned with ASIC to ensure that NGR Grower Data matches the Australian Business Register. This means that Data Subscribers will need to use the registered Business Name data rather than a Trading Name.
Trading Names that were collected prior to 28 May 2012 will continue to be displayed on ABN Lookup until 31 October 2025 but can no longer be updated.
We’ve made user data held by NGR even more secure by obscuring the full numbers of core details.
The Fees
No, API access is fully included in your fees. If you want to discuss further contact us via support@ngr.com.au.
You are charged the first time you list against a GRN in the financial year. This includes any GRN listings you might have on 1 July of the new financial year.
We promote and recommend good data management and adherence to the Australian Privacy Act which include the Australian Privacy Principles. If you are no longer transacting with a Grower, you should remove the listing from your account. If you have deregistered GRN listings, you should remove them using the tools we provide. We suggest that each June, you take a good look at all the GRN listings in your account and remove any you do not think you will be dealing with in the next year.
Once you have listed on the GRN in the financial year, you are free to add view, remove and re-add the GRN listing from the myNGR System as many times as you want without incurring additional costs.
The listing fee is based on the number of GRN listings you have in your account 1st July of the new financial year. The quantity of GRN listings you have on 1st July of each year determines the pricing band that your listing fee will be charged at.
You will receive an invoice for the exact number of GRN listings you had made in that quarter. The first quarter invoice will also include GRN listings you had on 1st July of the new financial year.
The Details
An Authorised User can only have an email address that matches the domain name listed on the Data Subscriber account. A Data Subscriber account, can have multiple domains.
Example of a domain: @ngr.com.au
No, you must have two seperate emails for both accounts. You will be unable to register for either account, if you attempt to use the same address.