18 Oct Harvest Ready FAQ’s
🌾 With Harvest now underway for some Growers, we thought we would share with you answers to some FAQs that we get asked around this time of the year.
Cards
Why do Cards become deregistered?
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This can occur for two primary reasons:
1️⃣ The Grower no longer requires this GRN; or
2️⃣ NGR is unable to make contact with the grower on any of the available contact information that has been provided to us to confirm the validity of the account.
How does a Grower share a digital version of their NGR Card?
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There is a simple and secure way to share NGR card details with operators by sending an image of the relevant card directly to a phone or email in 3 quick steps via the myNGR online portal.
1️⃣ Simply log into myNGR
2️⃣ Click on the image of your card
3️⃣ Click the ‘Share Card’ Link and enter either an email address or mobile number you want the card sent to.
When do I need a ‘Statement by a Supplier’?
- A Statement by a Supplier is needed for any Grower who does not trade with an ABN. If either a Statement by a Supplier or an ABN is not provided, then the payer is required to withhold part of the payment for taxes (47%). For ease of transactions within the NGR system, providing either an ABN or a Statement by a Supplier is required to be able to activate an NGR Card. More information about the 'Statement by a Supplier' requirements and form can be accessed via the ATO website here
Payees
What causes a new Payee?
- A new Payee is usually created when a Grower has created a new business entity (ie they have applied for and received a new ABN Registration) or when they have transitioned from trading with, or trading without a GST status. These require a new payee and GRN to be created per industry requirements to allow for a clean transition between contracts that may be in place.
What does ‘Required Approvals’ mean?
- In some cases, you may wish to have more than one person approve changes to your business details, for example updating your bank account details, for increased security. This is achieved by changing the number of Required Approvals within the myNGR platform. If you'd like support to make a similar change to your account, please reach out to our team.
What tax details can a Grower have and how does that affect withholding tax and RCTI permissions?
- Accounts can be set up with or without an ABN, but in the cases where an account is required and the Grower is not registered with an ABN then a Statement By Supplier is required to be completed.
The Statement By Supplier is an ATO document. In the case where an ABN is provided, NGR sources both ABN and GST status of that ABN directly from the ATO.
NGR’s Terms and Conditions allow for Data Subscribers to provide RCTI’s to those Growers, who meet the ATO’s requirements for RCTI which is that they are Registered with an ABN, and that ABN is registered for GST.
When do I need a ‘Statement by a Supplier’?
- A Statement by a Supplier is needed for any Grower who does not trade with an ABN. If either a Statement by a Supplier or an ABN is not provided, then the payer is required to withhold part of the payment for taxes (47%). For ease of transactions within the NGR system, providing either an ABN or a Statement by a Supplier is required to be able to activate an NGR Card. More information about the 'Statement by a Supplier' requirements and form can be accessed via the ATO website here
What is the difference between the ABR and NGR values in GST and ABN in the new file and why do they change?
- As a Payee's GST or ABN Registration Status cannot change once the Payee has been approved, these fields assist in identifying any 'Restricted Payees' and the reason for the restriction. The NGR values are sourced from the ATO and 'locked in' at the creation of the Payee, whereas the ATO values are fluid and may change during the life of the Payee.
Why do Payees go restricted?
- A Payee goes restricted when the ABN Values and the NGR Values do not match.
What is a ‘Payee Pending Change’ Flag in the new download file?
- The Payee Pending Change Flag has been developed to identify to you that a Grower has requested a change to their banking details, but the appropriate approvals have not yet been received to formalise the change. When this flag is showing the current banking details are being presented, and this flag advises that a change to these banking details may be occurring (as a Grower may also choose to reject the changes that have been requested).
Did you know that NGR has a YouTube Channel?
We have a range of quick videos on our YouTube channel to show you different aspects of the NGR system and guide you through some common actions that are likely to be required pre-Harvest.
Our team are always available for support with the myNGR system and to support you in being Harvest ready. They can be reached on 1800 556 630 or via emailing support@ngr.com.au.